Service Terms and Conditions

Introduction: These Terms and Conditions (also referred to as terms of service or the service terms and conditions) set out the contractual relationship between the service provider and the person or entity booking delivery of services. By making a booking you accept these Terms & Conditions. The purpose of this document is to explain processes such as the booking process, payment and refund mechanics, cancellation and postponement rules, liability and insurance matters, obligations concerning waste and environmental compliance, and the governing law that applies. It is designed to be clear and practical while protecting the rights of both parties.

Applicability: These service terms apply to all bookings, quotations, and orders for services provided within the United Kingdom. They cover standard and bespoke service arrangements and apply to any ancillary work agreed in writing. Any variation to these terms must be agreed in writing by an authorised representative. Use of different phrasing such as terms of service, service terms or simply terms and conditions in communications does not change their legal effect. Headings are for convenience only and do not affect interpretation.

Acceptance and formation of contract: A booking is accepted and a contract is formed when the provider issues a confirmation (written or electronic) following a client’s order. Quotations are valid for the period stated on the quote or, if none is stated, for a period of 30 days. The confirmed booking will detail the scope of work, scheduled date(s), fees and any special conditions. The client must ensure the booking details are correct on receipt of confirmation; any discrepancies must be reported promptly.

Booking process and scheduling

How to book: Bookings can be made through the channel made available by the provider at the time of request. When placing a booking the client must provide accurate information about the service location, access constraints and requirements. The provider will use reasonable efforts to accommodate requested dates but reserves the right to adjust schedules in response to operational needs or unforeseen circumstances. Confirmation of the agreed date and time will constitute the schedule for the purposes of the contract.

Preparation and access: The client is responsible for ensuring safe access to the work area, including securing permission to enter private property or common areas where necessary. If access is impeded at the time of attendance and the provider cannot reasonably complete the work, a failed attendance fee may apply. The provider may refuse to proceed where there are health and safety concerns or where the work would be unlawful.

Changes to booking: If the client requests changes to the booking (including changes to scope, date or location), the provider will confirm whether the change is possible and any additional charges. Changes are subject to availability and may incur additional fees. The provider reserves the right to reschedule bookings due to operational requirements, adverse weather or other circumstances beyond its control; the client will be offered the next available slot or a suitable alternative.

Payments and charges

Pricing and estimates: Prices are as quoted in the confirmation or, if no written confirmation exists, as quoted verbally at the time of booking. Estimates are given in good faith and are not guaranteed unless expressly stated as fixed-price. The final charge will reflect the work actually completed and any additional authorised services.

• Deposit: For certain bookings a deposit may be required to secure the date; the amount will be specified on confirmation.
• Payment terms: Full payment is due in accordance with the invoice or as stated on booking confirmation. Where payment on completion is offered, the client must pay promptly on completion of the service.
• Methods: Accepted payment methods will be advised at the time of booking; all payments must be cleared before any retention of goods or completion of extended warranty obligations.
• Late payment: Late payments may incur interest and recovery costs. The provider reserves the right to suspend further services where invoices remain unpaid.

Additional costs: Additional costs including parking, congestion charges, tolls, disposal fees, and charges arising from unanticipated complications may be added to the final invoice. The client will be informed of these where possible before work commences.

Cancellation, postponement and refunds: Clients may cancel or postpone a booking in accordance with the provider’s cancellation policy. Where notice is required to avoid charges, the provider will specify the notice period at the time of booking. Cancellations made within the specified notice period will not incur a fee unless a deposit was paid and the deposit is non-refundable. Late cancellations and no-shows may be subject to a cancellation charge to cover lost time and administrative expenses.

Refunds: Refunds for cancelled bookings will be processed using the original payment method within a reasonable time frame following confirmation of cancellation. Where services are partially performed and subsequently cancelled, charges will be apportioned to reflect work completed. Any dispute about refunds should be raised promptly so it can be resolved in accordance with these terms and conditions.

Liability and limitation of liability: The provider carries appropriate insurance for its activities; however, the client’s liability for loss or damage is limited except where caused by negligence, wilful misconduct or fraudulent misrepresentation. To the fullest extent permitted by law, the provider’s aggregate liability is limited to the price paid for the service unless otherwise expressly agreed. The provider will not be liable for indirect, special or consequential losses, including loss of profit, loss of business or business interruption.

Client obligations and warranties: The client warrants that all information provided is accurate and that they have authority to grant access and accept these service terms. The client must notify the provider of any known hazards, structural issues or legal constraints that could affect the safe or lawful delivery of services. Failure to disclose such information may result in additional charges or refusal of service.

Waste, environmental and disposal regulations: The client and provider must comply with applicable waste and environmental regulations. The provider will dispose of waste resulting from the service in accordance with prevailing regulations and best practice. Certain waste streams may be classed as controlled or hazardous and could incur additional handling and disposal charges or legal obligations for the client; the provider will advise where this applies and will not accept responsibility for liabilities arising from materials concealed or undisclosed at the time of booking.

Records and documentation: The provider will keep records related to the booking, including invoices and service reports, for a reasonable period. Where legally required, documentation related to waste transfer and disposal will be made available to the client on request. Both parties should retain copies of confirmations and receipts as evidence of the contractual agreement and performance.

Force majeure: Neither party is liable for failures to perform caused by events beyond reasonable control, including but not limited to severe weather, strikes, acts of government, pandemics or substantial supply chain disruptions. Where a force majeure event occurs the affected party will promptly notify the other and take reasonable steps to mitigate delay. If the disruption persists the contract may be terminated with fair allocation of costs for work already performed.

Data protection and privacy: The provider will process personal data in accordance with applicable data protection laws. Personal information collected for the booking and delivery of services will be used only for those purposes and retained only as long as necessary. The client warrants that any personal data provided has been collected and may be used for arranging the service.

Governing law and jurisdiction: These terms and conditions of service are governed by the law of the United Kingdom. Any disputes arising from or connected with these terms will be subject to the non-exclusive jurisdiction of the courts of the United Kingdom, unless otherwise agreed in writing. Parties are encouraged to seek to resolve disputes amicably and promptly prior to commencing formal proceedings.

Severability and interpretation: If any provision of these terms is found to be invalid or unenforceable, that provision will be severed and the remainder of the terms will continue in force. The provider’s failure to enforce any right does not constitute a waiver of that right. Words importing the singular include the plural and vice versa and headings do not affect interpretation.

Entire agreement: These service terms, together with any written quotation or confirmation, constitute the entire agreement between the parties in relation to the services and supersede any prior agreements or representations. No third party has rights under these terms except as expressly provided by law and by the written agreement of the parties.

Acceptance: By proceeding with a booking you acknowledge that you have read, understood and accepted these terms and conditions in full. The provider will act in accordance with these provisions and will endeavour to provide services professionally, safely and in compliance with applicable laws and regulations.